Frequently Asked Questions
Welcome to the Maisonouda FAQ page! Here, we’ve gathered answers to some of the most common questions our customers have. If you don’t find the answer you're looking for, feel free to contact us at contact@maisonouda.com or call +1 413-486-4623. We're happy to assist!
1. What products do you offer?
At Maisonouda, we specialize in luxury bedding sets and blankets that are crafted for comfort, style, and quality. Our products include a wide variety of bedding sets, including comforters, duvet covers, and sheets, as well as soft, cozy blankets.
2. How do I place an order?
Placing an order on our website is easy:
- Browse our collections and select your desired products.
- Add them to your shopping cart.
- Proceed to checkout, where you can enter your shipping and payment information.
- Complete your purchase!
Once your order is successfully placed, you’ll receive an order confirmation email.
3. Do you ship internationally?
Currently, we only ship within the United States. Unfortunately, we do not offer international shipping at this time.
4. How long will it take to receive my order?
We process all orders within 1-3 business days. After processing, orders are shipped within 4-7 business days. The total delivery time for your order is typically 5-10 business days, depending on your location.
5. What shipping methods do you use?
We offer Free Shipping on all orders within the United States. Our trusted shipping partners ensure safe and timely delivery to your door. You’ll receive a tracking number once your order is shipped, so you can monitor its progress.
6. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order on the carrier’s website.
7. Can I change or cancel my order after it's been placed?
Once your order has been processed, we are unable to make changes or cancellations. If you notice an issue with your order after purchase, please contact us immediately at contact@maisonouda.com, and we will try to assist you to the best of our ability.
8. Do you offer returns or exchanges?
Yes! We accept returns within 30 days from the date of delivery. If you need to return an item, please refer to our Return & Refund Policy for detailed instructions. Please note, return shipping costs are the responsibility of the customer if the wrong item was ordered.
9. How do I request a return or exchange?
To initiate a return or exchange, simply contact us at contact@maisonouda.com with your order number and the item(s) you wish to return or exchange. Our team will guide you through the return process.
10. How do I get a refund?
Once we receive your returned item and confirm that it meets our return policy, we will process your refund. Please note that refunds will be credited to the original payment method used during purchase. Refund processing typically takes 7 business days.
11. Are your products safe for sensitive skin?
Yes! All of our bedding sets and blankets are made from high-quality, hypoallergenic materials that are soft and gentle on the skin. We are committed to providing products that are safe and comfortable for all customers, including those with sensitive skin.
12. How can I contact customer support?
If you have any further questions or need assistance, you can reach us via:
- Email: contact@maisonouda.com
- Phone: +1 413-486-4623
- Business Hours: Monday – Friday, 09:00 AM – 05:00 PM EST
- Business Days: Monday – Friday
- Address: 43 Wooster St, New York, NY 10013, United States
13. Do you offer gift cards or promotions?
Currently, we do not offer gift cards. However, be sure to sign up for our newsletter or follow us on social media to stay updated on special offers, discounts, and promotions!
14. How do I care for my bedding set or blanket?
For the best results, always follow the care instructions included with your bedding set or blanket. In general, we recommend washing your products in cold water on a gentle cycle and tumble drying on low to maintain their softness and quality.
We hope this FAQ page has answered your questions. If you need more help or have additional inquiries, don’t hesitate to contact us directly. Thank you for choosing Maisonouda!