Privacy Policy

At Maisonouda, we respect and value the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and make purchases on our website. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information when you interact with our website and make purchases. This may include:

  • Personal Information: Your name, email address, phone number, billing and shipping address.
  • Payment Information: Credit/debit card details and other payment methods used to process transactions.
  • Order Information: Order details such as items purchased, order numbers, shipping status, and customer notes.
  • Site Usage Data: Information about your browsing activity on our website, such as pages viewed, device type, and time spent on pages.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: To fulfill your order, process payments, and communicate shipping updates.
  • Customer Support: To assist with inquiries, returns, exchanges, and any other support-related requests.
  • Improving Our Services: To enhance our website functionality, products, and customer experience.
  • Marketing: To send promotional emails, newsletters, and updates about new products or offers (only with your consent).
  • Legal Compliance: To comply with legal obligations, such as fraud prevention or tax-related requirements.

3. Sharing Your Information

We respect your privacy and will never sell your personal data to third parties. However, we may share your information with trusted service providers who assist in running our business, including:

  • Payment Processors: For transaction and payment processing (e.g., credit card companies).
  • Shipping Carriers: To fulfill orders and provide shipping services.
  • Service Providers: To improve our website functionality, customer service, and marketing efforts.

These third-party providers only use your data to perform their specific services for Maisonouda, and we ensure they are committed to protecting your privacy.

4. Data Security

We take the security of your personal information seriously. Our website uses secure encryption protocols (SSL) to protect your data during transmission. Additionally, we implement standard security measures to protect your personal and payment information from unauthorized access.

However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons) to collect and store information about your browsing activity on our site. These technologies help us:

  • Improve your user experience (e.g., remembering items in your shopping cart).
  • Analyze website performance and traffic.
  • Provide personalized content and advertisements based on your browsing habits.

You can adjust your browser settings to disable cookies, but this may affect the functionality of the website.

6. Your Rights and Choices

You have the right to:

  • Access Your Information: Request a copy of the personal information we have on file for you.
  • Update or Correct Your Information: If any of your details are incorrect or incomplete, you can update them by contacting us.
  • Delete Your Information: In certain circumstances, you may request that we delete your personal data.
  • Opt-Out of Marketing Communications: You can unsubscribe from our newsletters and promotional emails by clicking the “unsubscribe” link in any email we send or by contacting us directly.

If you wish to exercise any of your rights, please contact us at contact@maisonouda.com.

7. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from a child under 18, please contact us immediately so we can remove the information from our records.

8. Third-Party Links

Our website may contain links to third-party websites, such as partners or advertisers. These external sites have their own privacy policies, and we are not responsible for the content or practices of these websites. We encourage you to read their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

Maisonouda reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us:

  • Email: contact@maisonouda.com
  • Phone: +1 413-486-4623
  • Business Hours: Monday – Friday, 09:00 AM – 05:00 PM
  • Business Days: Monday – Friday
  • Address: 43 Wooster St, New York, NY 10013, United States

Thank you for trusting Maisonouda with your personal information. We value your privacy and are committed to protecting it.