Return & Refund Policy
At Maisonouda, we are committed to providing you with the best shopping experience. We understand that sometimes things don’t work out, and we want to ensure you are satisfied with your purchase. Below is our comprehensive return and refund policy:
Returns
We accept returns on most products within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused, undamaged, and in the original packaging.
- In a condition that allows it to be resold (if applicable).
Please ensure the product is in new condition and that the packaging is intact. If the item is damaged or shows signs of use, it may not be eligible for a return.
To initiate a return:
- Contact our customer service team at contact@maisonouda.com within 30 days of delivery.
- Provide your order number, details about the product, and reason for return.
- Our team will provide instructions on how to proceed with the return.
Return Shipping Costs
- If you made a wrong order: You are responsible for the return shipping costs.
- If the product is defective or incorrect due to our error: We will cover the return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
- Please note that shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Order Cancellations
We accept order cancellations within 24 hours of placing your order. If you need to cancel your order, please contact us as soon as possible at contact@maisonouda.com.
Shipping Information
- Free Shipping: We offer free shipping on all orders within the United States.
- We process orders within 1-3 business days and ship your order within 4-7 business days, with a total estimated delivery time of 5-10 business days.
- Orders placed after 5:00 PM EST are processed the next business day.
- We currently only ship to addresses within the United States.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at contact@maisonouda.com. We will assist you with a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions or need assistance with a return or refund, don’t hesitate to contact our customer support team:
- Phone: +1 800-357-7021
- Email: contact@maisonouda.com
- Business Hours: Monday – Friday, 09:00 AM – 05:00 PM
- Business Days: Monday – Friday
- Address: 43 Wooster St, New York, NY 10013, United States
Thank you for shopping at Maisonouda! We truly appreciate your business and strive to provide the best customer service possible.